BOOK/CANCELLATIONS POLICY

All passengers are required to reconfirm their tour with our reservations center at least 24 hours in advance at +1 (786) 523- 6127. Our specialists are available daily from 11:00 am to 7:00 pm (Eastern Time). Reservations not reconfirmed are subject to rescheduling or cancellation. Cancellations requests and no-shows will be charged in full and are non-refundable.

NO WAIVERS/NO FLIGHTS! All passengers MUST submit online waiver sent by email, 48 hours BEFORE helicopter tour time (if booked for the next or same day, MUST submit immediately). If it’s not received on time, the tour will be cancelled, no refunds. As well, as the credit card authorization form, it must be submitted 48 hours BEFORE tour time, by the card owner which needs to bring the card and matching ID to the tour.

All passengers MUST arrive 15 minutes before tour time. It will be considered as a no-show if customers have not arrived at scheduled tour time, no refund will be given.

NO BAGS, hats, headwear, vapes or detached accessories from body are allowed! Empty pockets are required, only bring your photo ID/ Credit card, and cell phone.

Cell phone will be placed on a lanyard around your neck, don’t place it outside your window.

Seatbelt must be placed, all times, OVER your life vest, not under it.

Sick bags will be provided in case of motion sickness, but don’t worry, flights are smooth and stable. If you get to need the bag, keep it with you, do NOT through outside aircraft.

Keen Fly reserves the right to cancel or reschedule at their discretion, due to many different factors such as, bad weather conditions, maintenance, FAA mandatory inspections and/or a TFR (Temporary Flight Restriction), airport shutdown; Keen Fly can deny passengers boarding if they are deemed intoxicated or impaired – no refund will be given. Tour time can be delayed due to a variety of reasons, if this is the case, customers will be aware.

All helicopter tours are subject to weather cancellations. We are continually watching the weather to ensure safe flights. While we make every effort to notify you as soon as possible for changes, the pilot will make a weather call up to 15 minutes prior to flight time. If the tour is cancelled due to weather, we will give you an option to reschedule based on availability.

Keen Fly reserves the right to reschedule any service in which a typographical error on the website caused erroneous display of either pricing or availability during the ordering process or after order confirmation.

Passengers have up to 48 hours prior to their tour departure time to reschedule without penalty, subject to availability. Any rescheduling request within 48 hours of the scheduled tour, will have a $50 rescheduling fee per passenger.

FAA regulations require us to weigh all guests at check-in. We do this discreetly for your privacy. Please be as accurate as possible when providing weight information. FAA requires each passenger to present a government issued photo identification card in order to board an aircraft, such as a driver’s license or passport.

ALL FLIGHT TIMES LISTED ON THIS SITE ARE APPROXIMATE. OUR OPERATIONS ARE SUBJECT TO CANCELLATION DUE TO LACK OF PASSENGER DEMAND, WEATHER, ETC.

Keen Fly is not responsible for changes in currency valuation. Keen Fly is acting as an agent for suppliers of various travel services. Keen Fly attempts to represent only suppliers that have shown an acceptable level of stability, dependability, and responsiveness to problems and complaints; nevertheless, Keen Fly cannot and does not control the actions or inactions of the suppliers it represents. Therefore, Keen Fly shall not be responsible for any breach of contract, failure to comply with any laws including but not limited to the American with Disabilities Act (ADA), or any intentional or negligent actions or omissions on the part of such suppliers.

Keen Fly shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or deficiencies, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside Keen Fly’s control.

Keen Fly will operate any helicopter and/or airplane flight(s) you have booked. Keen Fly is FAA certified tour operator.

ASSUMPTION OF RISK: By embarking upon his/her travel, the traveler voluntarily and expressly assumes all risks associated with such travel, whether foreseeable or unforeseeable. Keen Fly reserves the right to change any and all details of the tour itinerary as needed. The travelers’ booking of reservations or utilization of tickets after receipt of this information will constitute consent to the above and an agreement on his/her part to provide copies hereof to his/her companions or group members together with an explanation that if they embark, they do so subject to these Terms & Conditions.

Federal law prohibits hazardous materials from being transported on aircraft. Items such as explosives, ammunition, compressed gases, aerosols, flammable liquids and solids, oxidizers organic peroxides, toxic and infectious materials, radioactive materials, corrosives, poisons, wet and lithium batteries, e-cigarettes, dry-ice and many other articles are considered hazardous.

For a complete list of permitted hazardous materials and the limits and restrictions for each, visit the FAA’s Pack Safe page at www.faa.gov/Go/PackSafe.